JumpAgrade
Privacy Policy

This privacy policy is for this website, JumpAgrade (“Our Site”), and is served by JumpAgrade CLG. It governs the privacy of its users who choose to use it.

This Privacy Policy tells you about your privacy rights and sets out how We, as a Data Controller, collect and process personal data. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this privacy policy (the “Privacy Policy”).

We at JumpAgrade CLG (“JumpAgrade,” “We,” “Us,” “Our”) know that you care about how your personal data is used and shared, and We take your privacy seriously.

By accessing or using the Service (including, without limitation, the mobile version of the jumpAgrade.com website (the “Mobile Site”) and the JumpAgrade mobile application(s) available via the Apple App Store and the Android Marketplace (collectively, the “Mobile Application”)), you acknowledge that you accept the practices and policies outlined in this Privacy Policy.

Your use of JumpAgrade’s services is at all times subject to the Terms and Conditions, which incorporates this Privacy Policy.

This Privacy Notice should be read in conjunction with Our Cookie Policy.

What information does JumpAgrade process?

“Personal data” means any information about an individual from which that person can be identified. Some of the information We process may constitute personal data.

Information You Provide to Us

We receive and store any information you knowingly enter when using Our Service. This includes:

• Name, username, email address
• Student Username and Student User email address
• Qualifications, phone number, school affiliation
• Billing and payment information
• Any other information necessary to provide the Service
  

You may also input an email or phone number. We store the content of messages sent via Our Site chat function.

Information Collected Automatically

We automatically collect:

• Your IP address and browser data
• JumpAgrade cookie information
• Pages visited and requested
• Usage data on Our Platform
• Device and operating system info when using the Mobile Application
• Actions performed in the Mobile App (Mobile Usage Information)
  

We also use mobile analytics to track:

• Frequency of use
• Events within the application
• Performance data
• Download sources
  

We may use web beacons along with cookies to analyze use of Our Service.

Information That We May Collect From You

We may collect and process:

• Information about your visits to Our Site or Mobile App (e.g. traffic data, location, resources accessed)
• Information you provide when booking a lesson or contacting Us
• Weekly updates on Student Users’ progress (from Teacher Users)
• Login, IP address, device and browser info
• Data from third-party services (e.g. analytics, service partners)

Legal Bases and Purposes of Processing

We use your personal data for the following reasons:

• To fulfil contractual obligations and provide the services you request
• To manage Our relationship with you
• To communicate Service updates and changes
• To verify claims when you contact Us
• To optimize how Our platforms are presented to you
• To troubleshoot, analyze, test and improve Our services
• To ensure security and fraud prevention
  

We never sell or share your data for unrelated marketing.

Cross-border Data Transfers

Your data may be transferred outside the EEA. By providing your data, you agree to this.

We will ensure proper safeguards are in place, including data protection agreements with sub-processors.

How is personal information of minors collected?

If a Student User is under 16, a parent or legal guardian must give consent. We verify that consent where required.

Mobile Usage Information

This helps us understand device capabilities and trends to improve the Mobile App.

Push Notifications

We may send push notifications to inform you of activity in your account. You can opt out by disabling notifications at the device level or emailing info@jumpagrade.ie.

Disclosure of Your Information

We may disclose your personal data only when:

• Legally required
• Preventing or reducing the risk of fraud
• To service providers under confidentiality agreements
• To Sponsors (aggregated Student User reports)

Third Party Links

Our Site may link to other websites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.

Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request deletion of your data
• Restrict or object to data processing
• Receive your data in a portable format
• Withdraw consent at any time (where applicable)
• Lodge a complaint with a Supervisory Authority
  

To exercise your rights, contact Us at the email below. We will respond within one month. In complex cases, this period may be extended by up to two additional months.

We may ask for proof of identity to verify your request.

Data Retention and Security

We retain your data:

• As long as necessary to provide Our services
• To comply with legal obligations
• To resolve disputes or enforce Our Terms
  

We use industry-standard security practices. However, no system is 100% secure. Please do not share your password with anyone.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Material changes will be announced via a notice on Our Site.

Please review this policy periodically.

Contact Us

For questions or to exercise your rights, contact Us at:

info@jumpagrade.ie

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